Shipping policy

Shipping Policy

We aim to process and ship all orders as quickly as possible.

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Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

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Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Delivery times may vary depending on the destination and carrier.

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Order Tracking

If tracking is available for your order, you will receive a tracking number via email once your order has been shipped.

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Packaging

All trading cards are carefully packaged using protective materials appropriate for the product purchased. Sealed products are shipped in the condition received from the manufacturer.

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Delays

While we strive to dispatch orders promptly, delivery times are estimates and may be affected by shipping carriers, customs processing, weather, or other circumstances beyond our reasonable control.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned to us due to incorrect information or non-collection, additional shipping fees may apply.

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Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us at:
📧 pokeandplants@gmail.com

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and contents so we can assist you promptly.

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Customs, Duties, and Taxes

Orders shipped within the European Union generally do not incur additional customs duties. International orders outside the EU may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

These charges are the responsibility of the customer.

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Questions?